Refund Policy
Refund, cancellation, and billing rules for WeekOrbit paid plans.
Free plan and paid billing
New accounts start on the Free plan without requiring a payment method. Trials granted before this change continue until their original end date.
Paid billing begins only after you complete a successful checkout through Creem.
First-purchase refunds
A first purchase of a monthly or yearly plan is eligible for a full refund when the request is submitted within 7 calendar days after the successful charge. Lifetime plans purchased before discontinuation remain honored under the terms in effect at the time of purchase.
Accidental renewal
An accidental monthly or yearly renewal is eligible for a full refund when the request is submitted within 3 calendar days after the renewal charge.
When a renewal refund is approved, the related subscription is also canceled to prevent another renewal.
Cancellation and unused time
You can cancel a recurring subscription at any time. Cancellation stops future renewals, and paid access remains available through the end of the current paid period.
Cancellation by itself does not create a prorated refund for unused time in the current period.
Other eligible cases
Outside the windows above, refunds are normally limited to the following cases or other circumstances required by law or Creem.
- A duplicate charge.
- A verified technical failure that prevented the paid service from being provided.
- An unauthorized charge, subject to identity and payment verification.
- A refund required by applicable law or the payment provider's rules.
Refund effect and partial refunds
A full refund ends the paid access associated with that purchase when the refund is processed.
Partial refunds are not a standard option and may be approved only as an exceptional manual resolution.
How to request a refund
Contact the support email shown on this page and include your account email plus the Creem order or transaction ID. We will respond within 3 business days.
Approved refunds are returned to the original payment method. The time for funds to appear is determined by Creem and the relevant financial institutions.
Applicable law and payment-provider rules
If applicable law or Creem's Merchant of Record obligations provide broader refund or withdrawal rights, those requirements take priority over this policy.
Support email
For legal, privacy, or billing questions, contact support@weeklyplanner.cc.